Flat Rate shipping within Australia from $9.80
(various options available)
Shipping Delays, Damage & Loss
We endeavour to pack your orders securely before shipping them out. Unfortunately, delays, damage and loss of parcels are a possibility during transit. In these events, we cannot be held responsible* once orders are handed over to the respective shipping service but we will do our best to assist you in liaising with them to resolve the issue.
* We do not provide refunds, replacements or credit for parcels that are lost/damaged in transit.
The shipping services we use are Australia Post Parcel Post, Australia Post Express Post, Australia Post International Standard and Australia Post International Express and 4PX Express Service. By placing an order with us, you accept that it will be subjected to the terms and conditions set by Australia Post with regards to insurance and compensation for delays, damage or loss of shipments. Please refer to the Australia Post website or 4PX website for more information.
If you have provided an incorrect/incomplete shipping address in your order, you will be responsible for any resulting delays, redeliver charges, damage or losses (as parcels are not guaranteed to be returned to us).
Product Storage & "Best Used By" Dates
Our products should be stored in a cool area (below 30°C/86°F), away from direct sunlight. We like to keep preservatives to a minimum so we include “best used by” dates with our jarred products. Our soaps are preservative-free and we recommend that you use them within 9 months as this is the average shelf life of the natural oils and butters that we use to make them. Please think of these guidelines not so much as restrictions, but as an incentive to go ahead, open and enjoy our products when you receive them!
Sensitivities & Allergies
As with all bath and body/face products, we suggest you do a test patch if you have sensitive skin and discontinue use if necessary. If you have any concerns about being sensitive to certain products or ingredients, please get in touch prior to placing an order to discuss.